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211 E. Devalcourt St.
Lafayette, LA 70506
USA
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Support Specialist

Job responsibilities include but are not limited to:
◾Provide assessment and resolution of incidents across the company’s computing environment (approx.. 2000 users nationwide).
◾The Help Desk Analyst's role is to ensure proper computer operation so that employees can accomplish business tasks.
◾This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues.
◾Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests.
◾Analyze complex hardware and software problems to determine the most appropriate solution.
◾Perform and document technical troubleshooting.
◾Collaborate with other team members to resolve incidents and technical issues.
◾Provide technical training to other employees.
◾Abide by ATC's health and safety policies and procedures

Qualifications:
Description
Job responsibilities include but are not limited to:
◾Provide assessment and resolution of incidents across the company’s computing environment (approx.. 2000 users nationwide).
◾The Help Desk Analyst's role is to ensure proper computer operation so that employees can accomplish business tasks.
◾This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues.
◾Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests.
◾Analyze complex hardware and software problems to determine the most appropriate solution.
◾Perform and document technical troubleshooting.
◾Collaborate with other team members to resolve incidents and technical issues.
◾Provide technical training to other employees.
◾Abide by ATC's health and safety policies and procedures

Position Requirements
Basic qualifications:
◾0-2 years of help desk experience in a professional environment.
◾Proficient in the following: ◾Windows 10 / 7
◾Office 2016 and Office 2013
◾Mobile device troubleshooting
◾Active Directory

◾Familiar with the following: ◾Wired and wireless networking
◾SharePoint 2010 and SharePoint 2013
◾Printer troubleshooting
◾Remote desktop and VPN


Desired qualifications:
◾Possess knowledge of both inbound and outbound help desk processes.
◾Excellent customer service skills.
◾Excellent verbal and written communication skills.
◾The analyst must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution.
◾Demonstrate working knowledge of current technology to support various applications.
◾Must be able to demonstrate employee service skills such as patiently seeking to understand an employee's issue and situation, providing workarounds, proper follow-up, and status updates.
◾Ability to remain organized while performing multiple tasks with various priorities.
◾Ability to identify and escalate issues requiring urgent or immediate attention.
◾Ability to communicate effectively with both technical and non-technical employees
◾Must be a self-motivated achiever who gains satisfaction from providing excellent customer service

Application Requirements:
Apply online at http://www.atcassociates.com/ by clicking on the "careers" tab.

Job Posted:
06/27/2018
Application Deadline:
08/31/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

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