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211 E. Devalcourt St.
Lafayette, LA 70506
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: IT SERVICE DESK ANALYST

Thoroughly documents requests and issues along with steps to recreate in the IT Service Management system. Works to process and resolve when first contacted whenever possible, escalating to the appropriate personnel when necessary.
Provides excellent customer service by taking ownership of requests and issues, keeping users updated for the duration of a ticket and following up after resolution to ensure satisfaction
Fields requests, troubleshoots and resolves issues related to user accounts, PCs, network connectivity, software, peripherals and A/V equipment. Performs desk-side support for users and locations as needed.
Configures, deploys and supports PCs and peripherals for employees and locations, including system imaging, software install/configuration, resource mapping, profile setup, data migration, warranty repair/replacement, etc.
Troubleshoot and resolve telephone issues including VoIP, digital and analog lines/devices
Monitors and maintains the Service Desk queue and prioritizes tickets as needed to ensure tickets are processed in a timely fashion
Creates and maintains thorough knowledgebase documentation for requests, issues and known errors
Actively manages and ensures compliance with hardware inventory and software licensing
Works with customers to obtain the proper paperwork and authorization required for new hardware, software and systems requests
Works with other personnel on projects for new technology and initiatives.
Provides user support after hours as needed on an on-call rotation
Updates job knowledge by staying abreast of changes and new products in the industry, attending training when required
Education/Experience:
Associates degree in IT, MIS or related field (Bachelor’s degree preferred)
CompTIA A+ certification preferred
Two or more years’ experience in a technical support setting

Qualifications:
Strong working knowledge of hardware and electronics, especially desktops, laptops and common peripherals (printers, scanners, etc.)
Strong working knowledge of Windows desktop operating systems (7-10), Microsoft Office (2007-2016) and common desktop applications
Strong written and verbal communication skills
Strong organization skills
Strong problem solving and troubleshooting skills
Ability to work as part of a team
Must be able to sit for prolonged periods of time and be able to lift heavy equipment (up to 50 lbs.)
Minimal travel may be required

Application Requirements:
Apply online at https://goo.gl/akG28r

Job Posted:
09/12/2018
Application Deadline:
10/12/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.