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211 E. Devalcourt St.
Lafayette, LA 70506
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Tier 2 Service Desk Representative (CGI)

     

• Provide Tier 2 managed services user support.

• Triage, analyze, research, track, escalate reported incidents and drive to resolution. Execute service desk processes on incident management and service requests.

• Provide excellent customer service and meet set customer satisfaction standards. Maintain client confidence and keep information confidential.

• Use incident management tools used in incident analysis and troubleshooting.

• Identify, escalate and communicate issues in a timely manner.

• Take the lead and contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.

• Recommend business processes improvements on service desk functions and assist in implementation of such.

• Provide status reports to service desk Director. Provide weekly report on metrics relating to incidents.

• Attend and contribute to internal and external client meetings.

• Understand and manage work plan scope and activities and provide accurate status on work completion.

• Process escalations from Tier 1.

• Mentor and coach Tier 1 team.

Qualifications:

• Ability to take ownership and accountability of assignments, build and share knowledge, work independently, and collaborate with business partners, clients, other contractors, and end users.

• Excellent customer service and people skills. Excellent analytical, written and oral communication and relationship building skills.

• Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results.

• Proven ability to produce quality deliverables within aggressive timelines and manage multiple assignments simultaneously.

• Understanding of service desk lifecycle and processes. Experience with providing end user support.

• Ability to interact professionally with diverse groups, clients, contractors, subject matter experts, and end users.

• Experience with metrics reporting and dashboard development.

• Knowledge of Microsoft Office Suite, Outlook and SharePoint.

• Must be able to successfully pass/complete a CGI background check to start employment

• Must be capable of achieving a DoD Secret clearance as a condition of continued employment.

  • Associates Degree and 5 years of experience

-Due to the nature of the government contract , US Citizenship is required.

Desired:

• Skilled at System Administration. (Active Directory, Manage user accounts)

• Working knowledge of Linux and IT Networking.

• Working knowledge or certification in A+, Net+, Network+ and Security• Working knowledge of Virtual Machines

• Flexibility in work schedule

Application Requirements:

Apply online at the link provided.


Apply Online

Job Posted:
09/21/2018
Application Deadline:
10/21/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.