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337-593-1400
1 (800) 810-7771
337-234-3009 (Fax)

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211 E. Devalcourt St.
Lafayette, LA 70506
USA
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Service Desk Technician (CGI)

• Work in a technical support center providing telephone assistance to corporate clients;
• Record incidents reported by clients; support the client through the problem solving process;
• Escalate the incident to a higher level, if applicable;
• Work in close collaboration with specialized technical teams;
• Respond to common technical incidents and support requests by providing a resolution or promptly allocating unresolved tickets appropriately;
• Perform limited support actions remotely;
• Maintain and monitor ticket records and advise relevant support teams of actions taken;
• Ensure that incidents and requests are handled according to agreed-upon procedures.
• Adherence to schedule / compliance for attendance
• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
• 24X7 Operation, may be required to weekend and/or nights

Qualifications:

Knowledge of desktop operating systems, various software applications, and basic hardware for PC, Internet technologies, and products

• Excellent customer service & communication skills

• Problem-solving skills and patience to instruct callers on the steps to take to resolve their technical challenges

• Ability to work both independently and with a team

• Ability to effectively communicate both verbally and written with customers, team members, and management

• Call Center experience or equivalent customer service

Desired Skills:

2 Years of technical support and/or telephone customer service experience preferred

ITIL Foundations Certificate

A+ Certification

Application Requirements:
Apply online at the link provided.

Apply Online

Job Posted:
09/28/2018
Application Deadline:
10/28/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.