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Position: Quality Manager

Sometimes Promoting, Sometimes Recruiting. Always Orange.

About Aggreko plc:
Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. That’s why at Aggreko, we work ‘round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth. Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organizations and communities across the globe.

About us:
We’re the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together we can do anything. We believe in the power of our team. We’re the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do. It’s the Aggreko way of working – we call it Always Orange. Always Orange means:

Being dynamic: We’re nimble and are always ready to react to an ever-changing world.
Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge and we have the courage of our convictions.
Being together: We play for Team Aggreko and value the expertise of everyone around us. We’re accountable and we hold others to account.
Being innovative: We never miss an opportunity to learn, to look out, or to be better.

About this Job:
The North America – National Operations team is looking for a new Quality Manager to be part of our team in New Iberia, LA. The Quality Manager will be responsible for the implementation of total quality, procedures, processes, and programs for all business units.

Sound like you? Here’s what you’ll need to demonstrate:
• Understanding People: Understanding people is driven by an interest in people and a desire to understand what drives them and how they approach issues. It ranges from paying attention to what people say, to their feelings and emotions, to reading their mood and underlying concerns. Command of this behavior enables people to work co-operatively, to anticipate issues, to secure their interest and support, to avoid misunderstandings, to avoid needless conflict and to lead. It requires a high level of self-understanding and control.
• Change Orientation: Change Orientation describes how an individual identifies the need for improvement and change. At the highest level it is a strongly strategic behavior that requires the ability to recognize the need for change and to cause others to understand and accept it. At other levels it is about implementing change and consolidating and sustaining change. At the strategic level this behavior has strong links with the scanning behaviors and with strategic thinking. At the operational level it links with leading others and compelling communication, with courage and conviction and with organizational insight.
• Organizational Insight: This is the ability to understand how organizations work and how internal and external issues impact the business. At the higher level it includes an understanding of competitive trends, of the market and of the political forces affecting the organization. It underpins an individual’s ability to build an effective influencing strategy and is closely linked with strategic influencing.
• Holding People Accountable: This is about the ability to give clear and unambiguous direction to individuals and teams about what they need to do to meet the organization’s objectives. It includes holding people to account for the performance they deliver and confronting individuals openly and directly about shortfalls in performance. It covers the ability to take action to resolve performance issues both in a development and a management action sense. The people with this behavior achieve high levels of performance by showing people what good performance looks like, by removing the barriers to performance and then managing to that level of expectation. They do not accept drift.
• Drive for Results: Drive for results is a deep-seated inner desire to compete against standards of excellence and achieve ‘step changes’ in business results. It covers the desire to strive for constant improvement and to continuously redefine what can be achieved both in the market place and with the resources that are available to the individual. Outstanding performers focus their energy on achieving objectives, which support the long-term success of the business. They do this in a way that demonstrates maturity and self-control.
• Holding People Accountable: This is about the ability to give clear and unambiguous direction to individuals and teams about what they need to do to meet the organization’s objectives. It includes holding people to account for the performance they deliver and confronting individuals openly and directly about shortfalls in performance. It covers the ability to take action to resolve performance issues both in a development and a management action sense. The people with this behavior achieve high levels of performance by showing people what good performance looks like, by removing the barriers to performance and then managing to that level of expectation. They do not accept drift.
• Building Capability: Building Capability is about an inner desire to work to develop individuals and groups in order to increase the capability of the whole organization. It goes beyond formal training and includes a range of coaching and other activities that help both individuals and teams to raise their performance level. At the higher level it focuses on the long-term development of individuals and seeks to meet future needs. It is a key management behavior as individual growth needs to increase at the same rate as the growth targets of the business.
• Compelling Communication: This is the ability to recognize that clear communication is the key to understanding. At the basic level it is about communicating single issues clearly and concisely. At the highest level it is about communicating vision and strategy. This behavior is about clarity rather than oratory. It is about the ability to decide how to position communication and to communicate in language that people will understand.
• Leading Others: Leading others is about the ability to create a compelling vision of the future and to provide inspiration, clarity and direction. Outstanding leaders measure their own success through the success of others; through their ability to create a sense of direction and purpose and then to organize and encourage them to achieve it. They understand themselves and are in control of their own emotions.


Your key responsibilities:
We’re Dynamic & Innovative. In an ever-changing business you will be nimble in seizing opportunities to pioneer effective ways to meet and exceed your responsibilities:
• Manage and Train Team, direct Quality department
• Complete customer quality surveys and dialog with business as necessary for special requirements (such as, organize customer visit with AGM/Ops Manager, filling out quality assessment, addressing customer quality requests).
• Monitor, Measure, and Drive Process Compliance for Service and Operation related Processes (Electronic Daily Time Sheets EDTS, Handheld usage, etc.)
• Lead the development of policies, procedures, systems, forms, and reports among all locations and departments and provide direction for defining process flows, business rules, and user requirements. This includes standard operating procedures and quality checklists.
• Develop, modify, and publish processes and procedures to correct audit infractions and train business on changes.
• Liaison with Training department and National Ops Technical Writer to develop necessary programs and procedures to adhere to quality standards.
• Manage, execute, and sustain process and technology enhancement programs and projects to improve efficiencies, including GSCS, 5S, Service Mobility and/or SDM (Strategic Deployment Matrix) projects.
• Establish, monitor and report quality metrics and promote action plans to improve where necessary.
• Liaison with Warranty Administrator and vendors to negotiate terms, document procedures, and report recovery.
• Direct Damage Administrator, assist in negotiating larger claims, and ensure procedures are documented and recoveries reported.
• Identify indicators for future improvement opportunities as well as immediate corrective actions.
• Investigate, resolve, and/or report Movex3 (M3) and Handheld (HH) issues and provide business support on related tools.
• Seen as Subject Matter Expert (SME).
 

Qualifications:



The people you’ll work with:
We’re Together. In this role, you will have the opportunity to directly contribute to the success of your colleagues and interact with the wider Aggreko team.


Desired Skills:
We’re Experts. You’ll have the following experience:
• Bachelor’s degree from a four-year college or university or equivalent
• Experience developing and deploying Quality Programs
• Excellent writing, presentation and verbal communication skills
• Able to Travel as required
• PC literacy in a Microsoft environment
Other information you should know:

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.)

Work Environment:
The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.

Disclaimer:
This information should not be construed as the position’s exclusive standards. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, State, and Local governmental regulations including Environmental Health and Safety requirements while working and representing Aggreko.

Compensation and Benefits
• Competitive salary, plus metric bonus
• Profit Sharing
• Stock Purchase Plan
• Company paid - industry leading benefit plan including 401K with lucrative company match; paid leave, 10 paid holidays and a full insurance offering including medical, dental, life, vision, prescription drug, AD&D, and disability plans.

At Aggreko, we’re leading with confidence, bringing advanced rental energy solutions to the world, and providing you with pathways for success. If you are interested in joining our dynamic team, please submit your resume today.

Aggreko is an Equal Opportunity and Affirmative Action Employer, Minorities/Women/Veterans/Disabled.

Application Requirements:
Please visit our website to apply:

https://www.aggreko.com/en-us/careers

Apply Online

Job Posted:
09/28/2018
Application Deadline:
11/02/2018


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Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

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