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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Software Support Specialist

Seeking a Software Support Specialist

Potenza, Inc. is seeking to fill a Software Support Specialist position. The Software Support Specialist will work in our Innovations department among teammates who create and support a suite of marketing and ad tech products. Be a part of a results-driven team that is responsible for onboarding new clients who will be using our unique platform.

The ideal candidate has a positive, winning attitude on a consistent basis, will prefer teamwork to autonomy, and enjoy client relations. Attention to detail and strict adherence to deadlines is critical. Daily duties may include but are not limited to: accepting new orders, setting up complex platforms, account audits, software support, email, and phone contact with customers to handle questions, complaints, training, etc. Ability to multi-task and change directions quickly is very important to the success of the role.

 

Qualifications:
Required
· Ability to learn new software systems easily. You will be learning the ins and outs of our current processes as well as learning our custom software platform
· Customer service experience as well as excellent verbal and written communication skills
· Great attitude and positive personality; someone who takes much pride in their work
· Proven history of ambition to grow personally and professionally
· Detail and deadline oriented
· Project management skills
· Transparency and ownership of completion of tasks
· Quick thinking and decision making. We work in a very fast-paced atmosphere, so being able to process information and act quickly is required
· Taking initiative is highly valued
· 1+ year working in customer relations or tech-related field

Nice to Have
· Experience with working in Jira or similar; ability to use Confluence, Service Desk, and Jira project management tools.

Application Requirements:

*Please email resume with cover letter with the subject line Software Support Specialist to [email protected] to be considered for this position.

Job Posted:
10/10/2018
Application Deadline:
11/10/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

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