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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Customer Service Associate II (Lead Teller)

     

A Customer Service Associate II is responsible for providing a variety of sales and service functions, including making referrals, processing savings, checking and loan transactions, cashing checks and selling Money Orders, Cashier’s Checks and Traveler’s Checks. A Customer Service Associate II is considered a critical link between the Bank and our customers. It is the Customer Service Associate II’s primary responsibility to inform customers of the Bank about products and services and make them feel glad that they have chosen MidSouth Bank. A genuine interest in serving the customer is the key to being a successful Customer Service Associate II.

The primary responsibility of the Customer Service Associate II is to provide quality service to customers of MidSouth Bank through both the lobby and drive-in of the Banking Center. The Customer Service Associate II works as part of the Banking Center team to ensure individual and banking center goals are met. The primary duties of a Customer Service Associate II are:
- Proves and maintains banking center cash vault
- Supervises customer service associates in both lobby and drive-in
- Provides supervisor override approval on teller transactions
- Orders and ships coin and currency for banking center
- Prepares payrolls for customers
- Ensures customers are waited on in a timely manner
- Ensures customer service associates and banking center balance at the end of the day
- Understand bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
- Have an awareness of general banking services
- Have knowledge of MidSouth Bank’s products/services, pricing and internal requirements
- Be aware of competitor bank products/services and advantages of MidSouth Bank
- Promote bank services and cross sell bank products through referrals
- Operate network computers/software, and other equipment necessary to handle financial transactions.
- Accept deposits of cash and/or checks
- Process withdrawals and cash checks up to designated limits
- Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs)
- Accept loan payments of all types
- Redeem cash items for deposit or cash
- Provide information for customers regarding products and services
- Sell cashier’s checks, bank money orders and travelers checks 
- Other duties or responsibilities that may be assigned to the Customer Service Associate II are:
- Buys or sells coin and currency to customer service associates
- Balances ATM
- Schedules customer service associate lunches and breaks
- Answers telephones
- Obtains and retains product knowledge certification
- Combination and or key control
- Opening and processing night depository and ATM
- Control of negotiable instruments
- Participate in the Banking Center sales incentive program
- Other duties as designated by management

 

 

Qualifications:

 

- Minimum high school graduate or equivalent
- Post high school education and/or two years work experience with the public preferred
- One year of customer service associate (teller) experience with an excellent balancing record (95%) and an excellent attendance record
- Must have a professional appearance and manner
- Good hand/eye coordination
- Basic math aptitude and proficiency with ability to add, subtract, multiply and divide.
- Verbal skills at a level sufficient to understand memorandums, instructions, and Customer Service Associate related forms and write in a clear, concise, and legible manner
- Able to work independently or in a team environment.
- Able to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and fellow employees.

A Customer Service Associate II is expected to achieve the following minimum requirements:

-Must be cross trained in Universal Banker I role within 12 months of accepting position,
- Ability to act as a member of a team in terms of banking center-wide goals and activities. This includes assisting other team members so that the Bank is represented in a favorable light and actively contributing creative ideas for constant job improvements.
- Demonstrate excellent verbal and written communication skills
- Provide prompt quality service to all customers within acceptable time limits
- Process at least 30 transactions per paid hour when lobby traffic warrants it (this goal translates to an average of two (2) minutes per transaction)
- Balance cash and meet the Bank’s standards for both number and amount of cash differences
- Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations
- Maintain satisfactory attendance record
- Maintain confidentiality of customer information
- Approve deposits and cash checks up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss
- Able to inquire and perform transactions on the system
- Maintain cash within established limits to reduce the Bank’s exposure to loss

 

 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, and distance vision.

 

Application Requirements:

Apply at: https://www.midsouthbank.com/connect/work-somewhere-awesome



Job Posted:
11/29/2018
Application Deadline:
12/29/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.