B&D Laser Technician Trainee

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B&D Laser Technician Trainee

@ Stuller

Description:

• Industry leading sales and service company for today’s laser welding, cutting and engraving needs.
• The Laser Technician Trainee responsibilities include customer first service and support experience, as well as maintenance, repair and delivery of the laser equipment in a fast-paced, exciting environment.
• As part of the B&D sales and service team, you will enjoy competitive compensation and comprehensive benefits package including medical, dental and vision coverage and an optional 401K plan with a corporate match.
• Additionally, we offer paid time off, short and long-term disability coverage as well as life insurance, tuition reimbursement and an Employee Assistance Program.
• You will experience many exciting opportunities as well as professional and personal growth.

Key Responsibilities:

• Answer customer phone calls and emails
• Work with customers to test, troubleshoot, and repair equipment
• Lifting on a regular basis to crate and uncrate shipments
• Establish relationships with inside specialists and experts to ensure an integrated experience for customers
• Capture customer information and utilize intelligence in Salesforce.
• Flexibility with work schedule, tasks, and assignments.
• Flexible travel schedule, some overnight travel  
• Drive company van
• Travel (primarily via driving with some flying involved) to current and prospective customers’ locations

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Qualifications:

Minimum Qualifications:

• High school diploma or equivalent
• Valid driver’s license and good driving record, including drug screen and background check
• Excellent communication skills via telephone, email, and in-person conversation
• Customer centric with an ability to quickly recognize and address customer service and experience challenges.
• Ability to multitask and respond quickly in a fast-paced environment.
• Ability to work independently and within a team environment
• Technically and mechanically inclined with the ability to learn/understand circuitry and mechanics
• Coachable with a positive attitude and strong work ethic

Preferred Qualifications:

• Ability to operate a forklift
• Previous technician experience

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How to Apply:

Apply online at https://www.stuller.com/careers/ 

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