Bilingual Contact Center Staff

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Bilingual Contact Center Staff

@ Calls Plus

Job Requirements:

• CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
• CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts.

Salary Range: $14.00 - $18.00 per hour

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Qualifications:

Work Experience Requirements:

• Ability to answer calls in Spanish and document information electronically in English
• Ability to work 8 hour shifts
• Ability to sit and utilize a computer for extended periods
• Available to work nights, weekends and holidays
• Professional communication skills (written and verbal)
• Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
• Active listening and critical thinking skills
• Ability to ask probing questions if necessary to identify what the caller need and provide a solution
• Ability to quickly build a rapport with callers
• Ability to de-escalate difficult/ irate callers
• Detail-oriented
• Be passionate about helping others
• Minimum of 2 years experience in customer service 

Qualifications

• Experience in the healthcare and/or housing industry
• Must be able to pass a background check
• References required

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How to Apply:

Apply online at https://opportunities.ledfaststart.com/CALLSPLUS 

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