Connect Direct Operations Support


Connect Direct Operations Support


Your future duties and responsibilities:

  • The Connect Direct Engineer should possess the knowledge and skills to optimally deal with issues, challenges to develop simple applications solutions.
  • Installation, Upgrade, Patching of Connect Direct and Connect Direct SDK in Windows and UNIX.
  • Configuring Nodes, Users and Proxies, translation tables in Connect Direct for Windows, UNIX and Mainframes.
  • Troubleshooting solidbB related errors in Connect Direct for Windows.
  • SSL/TLS security certificates – Self signed and CA signed, Authentication procedures in Connect Direct.
  • Troubleshooting issues related to Connect Direct failures.


Required qualifications to be successful in this role:

  • Extensive knowledge of IBM Sterling Connect Direct for UNIX and Windows and hands on experience in the same.
  • Knowledge of CI/CD tools like IBM UDeploy, Jenkins etc.
  • Knowledge automation framework/language/engine like ansible.
  • Basic understanding of UNIX and Windows Operating Systems and administration activities.
  • Basic Knowledge of Networking in UNIX and Windows.
  • Connect Direct Secure Plus – Understanding, Configuration and Troubleshooting.
  • Understanding of Connect Direct on Clusters.
  • Good Knowledge on Connect Direct Scripting for UNIX and Windows and JCLs in Mainframes.
  • Scheduling and automating Connect Direct transfers.
  • Knowledge of IBM Control Center for monitoring and Remote Management of Connect Direct.
  • Basic UNIX shell scripting.
  • Previous experience working in a Production Support environment.
  • Good knowledge of ITIL concepts and any hands on experience in ITIL tools, especially in Incident, Problem, Change and Configuration management areas.
  • Ability to communicate highly technical issues, approaches, etc. to functional/management staff and offer solutions to business problems.
  • Willing to support on call.
  • Strong written and verbal communication skills.
  • Nice to have but not required:
  • Other file transfer protocols like FTP/SFTP/FTPS/HTTPS.
  • Other tools like Sterling Integrator, Sterling B2B Gateway, IBM Connect Direct File Agent.
  • Windows Power Shell scripting.
  • IBM Certified Connect Direct Administrator and ITIL Certified.


  • Ansible
  • FTP
  • IBM Connections
  • ITIL
  • Unix

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: June 14, 2022
Application Deadline: August 15, 2022
Job Type: Full-time